Most spectacular fire attributed to a Note 7 – charging on the dashboard of a Jeep Grand Cherokee
Credit: Fox News/news.com.au
The story so far:
Soon after its release, a number of Samsung Note 7 phablets caught fire. Most, or all, while charging.
Samsung instituted a replacement programme, but fires occurred in replacement phones too.
In response, Samsung ceased production & recalled all Note 7s.
Customers were offered a choice of a refund, or replacement with an S7 or S7 Edge, with cash adjustment.
Samsung also released an over-the-air update which caused the Note 7 to only charge to 60% – presumably, to reduce the chance of fire & hobble the phone to encourage its quick return.
Despite all of the inducements indicated above, some owners have apparently failed to return their Note 7s: “Galaxy Note7 customers in Australia have responded well to the recent recall, with only a small number of affected devices still in customers’ hands.”1
Samsung is serving notice today, that Note 7s remaining in customers’ hands will have support by mobile networks withdrawn on 15 December.
Refund & replacement options continue as before, plus there are two further inducements:
1. customers will also, “receive a specific partner offer to the value of $250”, &
2. offer will end on 22 December
Gizmodo: Samsung Is Cutting The Galaxy Note7 Off From Australian Mobile Networks
http://www.gizmodo.com.au/2016/12/samsung-is-cutting-the-note7-off-australian-networks/?utm_source=Gizmodo+Australia&utm_campaign=23c917e9af-gizmodo_2016_12_01&utm_medium=email&utm_term=0_7a0c493e18-23c917e9af-278887065
Cnet: Samsung works with Australian carriers to cut Note 7 network access
https://www.cnet.com/au/news/samsung-australian-telcos-carriers-cut-note-7-network-access-telstra-optus-vodafone/
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1 Samsung: “Samsung Electronics Australia announces Galaxy Note7 Australian network discontinuation”,
http://www.samsung.com/au/galaxynote7-notice/note7-network-discontinuation-release-dec-1.pdf / Samsung removing mobile network support Galaxy Note7 Australian cell phone carriers Samsung Galaxy Note 7 production permanently discontinued Samsung permanently discontinuing production Galaxy Note 7 smartphones halted global sales devices reports replacement devices catching fire South Korean regulatory filing stop manufacturing Note 7s consumer safety Samsung struggling regain consumer trust recall recalls prompted criticism faulty devices company's handling of the problem global halt sales Note 7 multiple reports exploding batteries major retailers stopped selling phones Samsung recalled devices initial recall identified manufacturing defect batteries battery top-of-the-line smartphone shipping new Note 7 phones safe safer reports replacements catching fire Samsung announcement announce stopping sales devices Monday Tuesday Wednesday South Korean firm comment identified cause of the fires replacement devices officials in Seoul several possibilities including batteries more difficult analyse cause accidents various patterns of the accidents official Korean Agency for Technology and Standards met with Samsung experts company offering exchange Note 7s other products refund them Note 7 could cost Samsung $17 billion analysts Samsung's decision pull Note 7s off the shelves raises fresh doubts about firm's quality control huge financial and reputational costs analysts permanent end Note 7 sales cost Samsung $17 billion tarnish other phone products minds consumers carriers investors wiped nearly $20 billion off Samsung Electronics market value Tuesday local time shares gadget Samsung halt sales Galaxy Note 7 exploding battery retailers stop selling phones Samsung halt sales Samsung Galaxy Note 7 smartphones prepare replacement devices phones already sold multiple reports exploding batteries Australia's biggest phone retailers stopped selling phone reported problems were being investigated Samsung take about two weeks prepare replacement devices phones already sold high-end gadget launched just weeks ago users have complained battery fault caused phones explode catch fire while being charged 35 cases of problems smartphone concerned customers return the phone outlet where they purchased it JB Hi-Fi Optus Telstra remove phones unclear how many phones been affected telecommunications provider paused sales Samsung Galaxy Note 7 investigation by Samsung customers concerns Samsung Galaxy Note 7 handset visit nearest Optus store discuss their options Telstra investigating problem Galaxy Note 7 phones Samsung precaution paused Galaxy Note 7 sales Telstra spokesperson contact existing owners directly issue affecting their phones unclear how many phones have been affected problem nip it in the bud right now analysts expect the Note 7 problems to be resolved quickly ongoing major problems derail Samsung's mobile recovery string of product successes reversed the smartphone leader's declining market share South Korean firm maintain strong sales momentum stiffening competition Apple Inc release its latest iPhone Samsung name exploding battery injury Investors stripped about $7 billion off Samsung Electronics' market value shipment delays /
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