Thursday 15 January 2015

Apple faces lawsuit over storage space on iPhones & iPads

When you buy a phone, or storage device, its capacity, in use, is always less than was claimed on the box, due to a range of factors.

iOS 8 consumes significantly more of the advertised storage capacity of Apple devices than previous versions of the OS, & two users have had enough, claiming in a complaint filed in the northern district of California that:

“In reality, nothing close to the advertised capacity of the devices is available to end users. Indeed, the discrepancy between advertised and available capacity is substantial and beyond any possible reasonable expectation. For the devices, the shortfall ranges from 18.1-23.1%.

They also claim that Apple compounds this by failing to provide for storage expansion with microSD cards as other device manufacturers do. Further, they claim that Apple's pop-up adds for paid-for iCloud storage when space on the device runs low, amounts to, "sharp practice".

http://www.theguardian.com/technology/2015/jan/02/apple-lawsuit-storage-space-iphones-ipad-ios8-software-advertised-capacity / OS operating system complaints large amount storage Apple Apple’s latest software iOS8 iPhones iPads US tech firm alleged misrepresentation storage capacity devices plaintiffs claim advertising fully represent total amount storage available users iOS 8 made it worse taking up a larger amount of space without informing those upgrading defendant fails to disclose consumers 23.1% advertised storage capacity unavailable for consumers consumers purchase devices iOS 8 installed Jonas P Mann US law firm Audet & Partners complaint filed northern district of California suit brought on behalf of two Miami residents Paul Orshan Christopher Endara claim bought iPhone iPads advertised with 16GB of storage providing less to the user pair complaint class action seeking $5m £3.3 damages trial by jury reality nothing close to the advertised capacity of the devices is available to end users discrepancy between advertised available capacity substantial beyond any possible reasonable expectation devices shortfall ranges range 18.1-23.1% gigabyte storage shortchanges shortchange customers approximately 400-500 high-resolution photographs standard practice consumer electronics manufacturers advertise total storage capacity their devices without disclosing amount taken up pre-loaded software plaintiffs claim Apple preventing customers adding additional memory via microSD cards pay-for cloud storage service storage device full rival manufacturers allow additional memory via microSD iCloud cloud storage sharp business tactics defendant less storage capacity advertised offer sell record take photos latest operating system update reduced total amount of space available lawsuit /