Fire in a Jeep Grand Cherokee has been attributed to a Note 7 charging on the dashboard
Credit: Fox News/news.com.au
After the recall of the incendiary Note 7 smartphone, some customers found that the replacements were also prone to burst into flames. In response, Samsung has permanently ceased production & recalled all Note 7s.
Next problem – Note 7s still pose a fire-risk, so how to protect all those involved in the return?
Samsung has created a “Note 7 Return Kit”, which includes a, “Recovery Box”, that's lined with non-flammable ceramic fiber paper – it’s essential to avoid surrounding a Note 7 with fuel for a potential incendiary incident.
Next problem – some people have a bad reaction to the ceramic fiber paper, so protective gloves are included in the kit.
Samsung advises customers to do the usual data back-up, & complete a factory reset to delete personal information before returning Note 7s. Given the history, this is a potentially risky operation – place the phone on a non-flammable surface in a well-ventilated area, & wear eye-protection. Anyone who thinks such precautions are not warranted, check the image at the top of this item.
Compensation is offered to customers, in the form of replacement with S7, S7 Edge (with cash adjustment) or complete refund.
And if you are thinking, “Mine seems OK. I'll see how it goes,” check the image at the top of this item again. They all seem OK, until they start belching fire & smoke.
Ars Technica – Samsung ships flameproof boxes for Note 7 returns
http://arstechnica.com/gadgets/2016/10/heres-how-to-return-your-note-7-without-blowing-up-the-mail-service/
ABC – Samsung Galaxy Note 7 production permanently discontinued
http://www.abc.net.au/news/2016-10-11/samsung-galaxy-note-7-production-permanently-discontinued/7923988
Samsung:
http://www.samsung.com/us/note7recall/ / Samsung Galaxy Note 7 production permanently discontinued Samsung permanently discontinuing production Galaxy Note 7 smartphones halted global sales devices reports replacement devices catching fire South Korean regulatory filing stop manufacturing Note 7s consumer safety Samsung struggling regain consumer trust recall recalls prompted criticism faulty devices company's handling of the problem global halt sales Note 7 multiple reports exploding batteries major retailers stopped selling phones Samsung recalled devices initial recall identified manufacturing defect batteries battery top-of-the-line smartphone shipping new Note 7 phones safe safer reports replacements catching fire Samsung announcement announce stopping sales devices Monday Tuesday Wednesday South Korean firm comment identified cause of the fires replacement devices officials in Seoul several possibilities including batteries more difficult analyse cause accidents various patterns of the accidents official Korean Agency for Technology and Standards met with Samsung experts company offering exchange Note 7s other products refund them Note 7 could cost Samsung $17 billion analysts Samsung's decision pull Note 7s off the shelves raises fresh doubts about firm's quality control huge financial and reputational costs analysts permanent end Note 7 sales cost Samsung $17 billion tarnish other phone products minds consumers carriers investors wiped nearly $20 billion off Samsung Electronics market value Tuesday local time shares gadget /
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